Overall, HBO Max is a great option for people who are looking for a streaming service that supports audio description. In the upper-right corner, tap the Audio and Subtitles icon. Close the Settings menu and enjoy your show! Save my name, email, and website in this browser for the next time I comment. Your email address will not be published. 2 Answers By Expert Tutors Stay organized with collections Save and categorize content based on your preferences. If you play the movie or show you want to watch, then go into audio settings, there will be two "English" settings, and one "Espanol" just select the other English option. My name is Paul Smith, I am an audio and film enthusiast with over 10 years of experience in reviewing and writing about audio-related products and content. Start watching something and then click the screen. Press the Back button to save your changes. Audio: Under Audio, choose a language (to turn off narration, choose English - Original instead of English - Audio Description.) Is there a way to create two options, audio description or non audio description. The fastest way to fix any problem with the HBO Max app is to restart it. After clicking Enter, search the Accessibility option in Settings. On iPhone or iPad, you can turn on audio descriptions to have scenes in videos described to you. Know more about HBO Max Audio Description. What did Wanda say to Scarlet Witch at the end. How do I turn off Audio Description on my TV? True or false? The option is currently available on the website and. 2023 WarnerMedia Direct, LLC. Turning audio description on/off varies depending on your TV make and model; TVs have different remote controls and Settings menus. Scroll down and select "Audio Description.". Heres how: 4. How do I turn off narrator on HBO Max on Roku. However, it is possible to do this. The audio descriptions and other changes will [allow] our community to share equally with family and friends in the truly universal pastime of viewing television and movies, said Dan Spoone, president of the American Council of the Blind, in a statement today. If you are facing the issue of unwanted audio descriptions, first check the settings of HBO Max. To disable it for cable, you need to turn off the cable network's Secondary Audio Programming (SAP). Training customer service representatives on how to better assist customers with disabilities, which includes sensitivity training and assistive technology. For more info, go to Roku Help: Closed captioning. 2023 Vox Media, LLC. Under the subtitles, the section clicks off to turn off closed captions. A subreddit dedicated to HBO Max, the subscription video-on-demand streaming service from Warner Bros. Take a look at the images below from left to right to see a visual description of the process involved in turning off audio descriptions on HBO Max. Discovery. I found that I have to enable descriptive Audio and then immediately disable to turn it off. Voice narration is not on Samsung settings. In the app, start the video, then hit pause on your remote. This will bring up a list of all the audio descriptions for that particular title, and you can disable them by selecting the "OFF" option. This is usually done to comply with accessibility laws, but it can be annoying if you dont want to listen to the audio description. You can wait for the problem to fix itself, but if it gets on your nerves, message the HBO Max service directly to deal with the glitch. It's always off by default, but many streaming services like Netflix, Hulu, HBO Max, and others support an accessibility feature known as descriptive audio which narrates descriptive information about scenes in addition to the usual dialog, sound effects, and soundtrack. Audio description helps blind consumers get the full experience of a piece of entertainment, similar to how captioning helps deaf consumers. Unordered list. Select the audio settings that you want to use. At the time of its premiere on the app, HBO Maxs most recent film release, Godzilla vs. Kong, does have the option of audio description available for viewers. Having the audio description has become very discouraging to continue to watch HBO. Previous: Diving In: A shining example of how people with disabilities can and should be depicted in media, Next: Short Film NayNay Too Bomb Brings Awareness to Disability Inclusion and Representation, Mailing Address: Select Settings in the sidebar on the left. How to turn off HBO Max? Search for the Voice Recognition tool in the Smart features. In the lower-right corner, choose the Audio and Subtitles icon. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. 5. If you want to turn them back on, you click on English CC below. To turn off audio descriptions, re-open the Audio and Captions menu and choose the original language in the Audio section. Next, insert headphones into your device to confirm if there is any sound. Press the Home button on the Roku remote. Press the Home button on the Roku remote. Open HBO Max and sign in to your account. It only goes to CC and when you go into accessibility, it does give you the option of turning the voice guide off/on. You can follow these steps to solve this particular problem. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Do not select anything with audio descriptions next to it. After accessing HBO max, click on the message-like icon at the top or bottom of the screen depending on the device. Press the selection button on the remote to disable the Voice Guide. 2. Tap the screen to open the player controls. RespectAbility Start watching something and then tap the screen. Here's how: Navigate HBO Max Press Tab or the arrow keys to move between items. Wait for HBO Max to fix the bug, until then, there is not much you can do to fix it. No matter what I try, the narration plays every time and I haven't found a single way to disable it. This should be the starting point for potential fixes of any bugs or issues with the HBO max app in the event that the above steps do not work. Really, really annoying. First, you can press the Audio Description Off button on your remote. You can also view the official list of titles with AD on the HBO Max website and see what countries carry HBO Max.The HBO Max list of audio described titles is available at or near the bottom of the Menu on the various platforms. Unfortunately, there is no way to turn it off. Just follow these steps: 5. Here we will discuss how to deal with a situation in which you are trying to play HBO Max from inside of google Chromecast, and you can not get any sound to come from your TV. However, this does not impact our reviews and comparisons. This makes it an ideal option for people who are looking for a variety of content to watch. It let me turn off captions and select the description option and then select English and it stopped but I have to do that every time another episode or movie plays. Sign out and then sign back in to deal with the problem. If youre having trouble turning off audio description on your TV, you might want to consult your TVs manual or the manufacturers website. Currently, the audio description option is only available on iOS devices, but hopefully the rollout will continue to all devices in the near future. By releasing details about its upcoming shows and movies, HBO Max is hoping to get people excited about its service. Jump to Titles. 2. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. WarnerMedia Direct has agreed to provide audio description for at least 1,500 hours of new and existing programming on HBO Max by the end of March 2021. English - Original instead of English - Audio Description ). Audio description (AD) is a narration track that describes what is happening on-screen for people who are blind or have low vision. Where In the US Can you turn right on red? Your email address will not be published. Some shows and movies have multiple audio and subtitle languages available. If youre watching HBO Max on your Roku and dont want to hear the descriptive audio, theres an easy way to turn it off. Privacy Policy | This will bring up a list of all the settings for HBO Max, and you can disable audio descriptions by selecting the "Disable Audio Description" option. Now you wont hear the descriptive audio when watching HBO Max on your Roku. Quick tip: It's easy to accidentally turn on Screen Reader this way. 43 Town & Country Drive Your video should now be working properly. Fredericksburg, VA 22405. Heres what its like to wear the Dyson Zone, Elon Musks giant payday on trial: everything he said in court, LGs gamer-friendly C2 OLED has dropped to its lowest price to date, Sam Bankman-Frieds former friends pleaded guilty and are cooperating in the FTX fraud case, How To Turn Off Audio Descriptions From Your Smart Television, Steps To Turn Off Audio Description In Smart Tv, Other Ways To Turn Off Audio Description On HBO Max. How to turn off audio description on HBO max 1. The settings for subtitles and audio come up on the top of the screen. SAP controls also vary among cable providers, but if you have Spectrum TV, for example, use the remote to choose Settings, then Preferences, and Audio Language (SAP). Which class of storage vault is used for storing secret and confidential material? Start watching something, and then press the Down button on your remote. Scroll to the right for a visual representation of the steps above. You have to go to the settings to figure out where the cache memory can be cleared in your phone. What happens to the spring of a bathroom scale when a weight is placed on it? In "Settings," select "Accessibility." Dave Johnson 4. Press question mark to learn the rest of the keyboard shortcuts. However, this will disable the audio description for all programmes, not just the one you are watching. (obviously this will be the HBO Max app), You should see a list of devices linked to your HBO Max account, Then check if the issue of audio persists, On the left-hand side under settings, click, This may be self-explanatory, but double-check to ensure that your volume is up, Ensure that your phone is not set to do not disturb. Ben Patterson Third, use the arrow buttons to scroll down and select Audio & Subtitles. Like many other applications, HBO Max also requires updated versions for smooth entertainment. Explain the problem in detail and check to see if they have a troubleshooting guide. Turn off the switch next to Enable Audio Descriptions. If you can't turn off audio descriptions, it usually means a setting on your device needs to be changed. For example, if youre in a meeting or in a place where you dont want people to know youre using a disability-related app. However, if you dont want to listen to Audio Description, there is no way to turn it off. Unfortunately, the accidental switching-on of audio description is bothering many people, hence this article to help you if you are dealing with the same glitch. Press question mark to learn the rest of the keyboard shortcuts. This can be highly irritating for those without vision problems as it creates more audio and detracts from the viewing experience. Under the "Audio Description" section, uncheck the box next to "On." The second way is to press the "Audio Description" button on your remote. Open HBO Max and sign in to your account. Start watching something and then press the Select button on your remote (center of the navigational ring). Fifth, use the arrow buttons to change the Narrator setting from On to Off. Usually the feature can be found in your TV's Settings menu, under Accessibility . Some bugs are remedied with new updates. Confirm that you have tried all the steps and options before giving up and calling customer service. The agreement called for at least 1,500 hours of described content on HBO Max by the end of this March, increasing to at least 6,000 hours by the end of March 2023. Finally, you can contact your television provider and ask them to remove the audio description track from the signal. So far, the described shows and movies include Euphoria, His Dark Materials, Generation, Batman v Superman: Dawn of Justice, Dunkirk, and more. The third reason you might not be able to turn off audio description is that the feature might be locked. When watching shows on HBO Max, I prefer to use a decent set of headphones so as to not disturb anyone around me. Privacy Policy | Try using another HDMI port on your TV. Select Accessibility. This can be highly irritating for those without vision problems as it creates Nicola66. Click on Menu and select Settings. If you want to switch on subtitles or audio descriptions, then under the subtitles, you can click on the English CC prompt. To disable audio descriptions on a specific movie or TV show, open the menu and select the "Audio Description" option. The Drive and its partners may earn a commission if you purchase a product through one of our links. If the problem relates to a Samsung TV, you may want to reach out to Samsung support using the link below. Keep in mind that iPhones do not have the functionality to clear cache, therefore this is only applicable to Andriod phones. This has included not just the shows and movies that will be available, but also the features that will be included on the platform. Reddit for the win! It was annoying af. So I turn it off and it's fine for the rest of that episode or movie, but even if I immediately roll into another episode or movie, it's back on again and I have to turn it off. Thank you for the help, I'm on latest version and that didn't fix the issue. Audio Description and English. How do I turn on my headset mic on Xbox one? But I do know it's annoying af and I really want it to stop. Providing accessibility assistance and tips for people with disabilities in the HBO Max Help section. Are you also annoyed with the audio descriptions on HBO Max? To find out how to change the caption styling, go to Xbox: Closed captioning settings. Same here. Sometimes there may be a glitch that causes the app to do things its not supposed to do. If you buy something from a Verge link, Vox Media may earn a commission. This on its own will not resolve the problem but it does make sure that your issue is not due to a bug with the app itself. As an Amazon Associate, We earn from qualifying purchases. In that instance maybe turn off Bluetooth and confirm this. Open the bitstream format in settings and apply Dolby digital. But I usually watch it on my macbook so theres no updating I can do. To change the caption styling, choose the Settings icon , and then choose Closed Captioning. You then get taken to a screen with audio and subtitles. There may be times when you dont want to listen to Audio Description on HBO Max. You will need one to fix the audio description problem on HBO Max. How to turn off the audio description on Samsung TV. You can also update the app by ensuring that automatic updates are enabled on your phone. To turn this off, choose the Audio and Subtitles icon and then an audio language (e.g. We try our best to keep things fair and balanced, in order to help you make the best choice for you. I checked the settings and apparently Audio Description was turned on, which is strange since I'm pretty sure I turned that off. California Consumer Privacy Act | This includes making things more friendly to screen readers, thus making it easier for low-vision/blind consumers. Why cant I turn off Audio Description on HBO Max? Is this a glitch or is there something I'm missing? Click on the three lines in the top left corner of the screen. Click X to save your changes. Here you can adjust the closed captioning font, color, size, and opacity. Im having this glitch on XFinity, watching Infinity Train Book 4. Note that disabling audio descriptions will also disable them for all other apps that use them, such as Netflix and Hulu. Which device are you using? I think it has something to do with weight force. This is especially the case if I am listening at work or in the malls. This is happening to me aswell. Meta backs new tool for removing sexual images of minors posted online, Mark Zuckerberg says Meta now has a team building AI tools and personas, Whoops! The option is currently available on the website and mobile apps but not on TV apps. Scroll down and select "Audio Description." 4. When you press the button you normally get two audio options. So I turn it off and it's fine for the rest of that episode or movie, but even if I immediately roll into another episode or movie, it's back on again and I have to turn it off. 12 22 HBO Max HBO Television 22 comments Best Add a Comment jsgator99 3 yr. ago I have checked other movies and there is no narrator. For example, she explains that HBO Max has a large library of movies and TV shows, that it offers a wide range of original programming, and that it includes a variety of live and on-demand sports content. 2. A descrambler is a device that you can purchase which will remove the audio description track from the signal. First, press the Home button on your Roku remote. Make sure it isnt running in the background for the app to completely shut down. This was driving me crazy. Using AppleTV 4K (1st Gen) and every time I watch something on HBO Max, I have annoying Audio Description. Luckily, there is an easy way to disable this feature. Screen Reader is convenient for visually impaired users who need extra help navigating the Roku menus. This would provide safe, accessible content in your living room. This does not effect our editorial in any way. Recently, HBO Max has been releasing a lot of information about its upcoming streaming service. For shows and movies that have audio descriptions, the tracks can be turned on from within the caption settings at the bottom of the video player. While the service is generally easy to use, there is one feature that can be a little confusing: the ability to disable audio descriptions. There are a few reasons. Can you briefly explain ? If you haven't already, in the video player (while watching) select the settings icon & go to Audio track. Third, you can go to the Audio Description Settings on your TV and turn it off. Now descriptive audio will be turned off, and you can go about your day without worrying about people knowing youre using a disability-related app. Here you can choose the Primary option to play without descriptive audio. Theres now a category in HBO Max that lists all of the currently described shows and movies in one place, though it doesnt yet show up on TV apps. It can be used to describe the action, the setting, the characters, and the dialogue. The audio description bug has been ongoing for quite some time. Toggle the Descriptive Audio option off.