Login to our returns portal You will need your order number and email/last 4 digits of your phone number. FYI You can cancel your contract here. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. depends on your card issuer). For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Boohooman.com Returns Your order will be held in the locker for 72 hours. Returns FAQs All rights reserved. here its as easy as You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. To experience the full world of Boohoo, please enable these or check whether another program is 4. Om van de volgende voordelen te genieten: https://www.boohooman.com/us/oversized-palm-shirt-and-swims/BMM38682.html, California Transparency in Supply Chains Act, UPS Access Point Express Saver Collection. Items must be returned within 28 days of receipt. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. You will need your order number and email/last 4 digits of your phone number. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If you have a delivery related question or maybe you need to track your order. We're sorry to hear that you've received an incorrect or faulty item. 3. FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Pay for the postage and print off your label. Once our checks are complete well You will need your order number and email/last 4 digits of your phone number. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. 1. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Unfortunately we don't offer an exchange facility. Please wait 14 days before contacting us about your refund if you havent heard from us yet. A returns charge of 2.50 per parcel will be deducted from your refund amount. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You can return your item to us for a refund, and then place a new order to get the item of your choice. 4. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. However, we may, in our sole discretion, offer you a longer period for returns from time to time. Refunds will not be given if they do not comply with our returns policy. Hear about exclusive offers, get early access to collabs & quicker checkout. You've got 28 days to send something back to us from the day you receive it. You'll no longer receive a shipping note in your parcel. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Your refund is on its way. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. This two week period starts from the day after you receive your order (or from the day after you receive the last We don't refund delivery charge for those countries listed outside of the EEA. You can unsubscribe at any point. Return Request; 3. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Returns are FREE for premier customers. Were really sorry to hear that youve received an item thats not in perfect condition. You can return using the steps above. You can do this by filling out the form on our Customer Service Hub (These need to be unworn/unwashed/unused and with original tags) You'll get an email once we receive your returned item. Whether you're on website or app, just flip the switch! boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Summer Shop, Items must be unworn and unwashed with the original labels attached. Whether you're on website or app, just flip the switch! Items must be unworn, unwashed and unused with the original labels still attached. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. This can take up to 7 days to show in your account and is dependent on your bank's processing time. weareMAN. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. You've got 28 days to send something back to us from the day you receive it. BB10 2BQ. Hear about exclusive offers, get early access to collabs & quicker checkout. With Klarna, Clearpay, Laybuy & Zip! here, and a member of our team will look into it. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). You can unsubscribe at any point. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Make sure you keep your proof of postage! A returns charge of 2.50 per parcel will be deducted from your refund amount. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Your refund will be processed once we've received your unwanted items. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " Underwear and swimwear can only be returned if the hygiene seal has not been removed. Returns FAQs By subscribing, you agree to receive marketing communications from boohoo by email. If your items dont make it back to us, youll need to open a dispute with the carrier. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Returns via the portal are fully tracked. 6,240 people have already reviewed boohooMAN. You'll then receive a full refund minus the cost of 1.99 for returning the item. Make sure you keep proof of postage! Login to our returns portal. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If your items dont make it back to us, youll need to open a dispute with the carrier. *Extra 10% discount sent via email to new subscribers only. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. No packaging, no problem! Your refund is on its way. Just pop your items in something non see-through, sealable & waterproof. Your return arrives back at boohoo! If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app. Choose whether the return is for a purchase made in-store or online. You will need your order number and email/last 4 digits of your phone number. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Log onto our portal here. Keep an eye on your . Shorts, One of our customer service agents will be more than happy to look into this for you. There are a couple of other ways to cancel your contract with us. On receiving your return the next step is for us to check the item(s). If youre a customer in the EEA, you get 14 days to cancel your contract with us. You can generate a returns label from our website, attach it to your parcel and then send it back to us. 2. boohoo aren't able to extend your invoice. Returns are FREE for premier customers. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. There are a couple of other ways to cancel your contract with us. Graphic Tees. Your return arrives back at boohooMAN! If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. We've gone paperless! Please wait 14 days before contacting us about your refund if you havent heard from us yet. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). 2. All rights reserved. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. You'll no longer receive a delivery note in your parcel. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. Tell us what you are returning and why :). Make sure you keep your proof of postage! Once you have processed your return in the portal you're ready to post it off! Unfortunately we don't offer an exchange facility. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. 3. Simply return your item(s) and reorder for a replacement. NEW - Want a fully tracked, cost effective and convenient way to send returns? Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Locations include supermarkets, petrol forecourts and train stations. Repack your items (These need to be unworn/unwashed/unused and with original tags). weareMAN. 1. 1. 3. Pay for the postage and print off your label. Items must be unworn and unwashed with the . On receiving your return the next step is for us to check the item(s). Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Securely attach the Parcel Connect label to your parcel covering the original delivery label. returning. Select your preferred return option (Print returns label at home or in store options). We've gone paperless! For International returns you will need to pay for your return, you will need to generate your returns label via the portal.