Tag again or use another payment method. Privacy Policy. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. No. Check out the r . City Coach. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Discounts; Where to Use; Follow. This page includes How RTC cards work, accessible information, and using Clipper equipment. I have loaded a lot of money on a clipper card through the website months ago. When does the new 31-day pass become active? We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Once you do that, it will show up in your account. For more information, please see our In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. If you have an 8 ride pass, your rides will expire in 30 days. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. To find out more information about replacing an RTC card, please visit 511.org. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Prior to that he was an assistant sports editor at the paper from 1984-1987. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). What is the maximum amount of cash value I can load on my Clipper card? Comfort VIP Best of the best seats in Comfort Class! 213-204-2900. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. BART is primarily selling paper tickets from the vending machines. Or get help resolving other issues with your account. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. A: Your anger is warranted. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. After the end of the sales window, be prepared to pay your fares with cash value. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . redditads Promoted Interested in gaining a new perspective on things? Two beeps and a yellow light means you paid, but your remaining balance is less than $2. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Log in to your Clipper account. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Three beeps and a red light means your card wasnt accepted. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Key Clipper information translated to Chinese. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Clipper is a regional transit card that can be used on all transit in the Bay Area. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The programgives qualifying adult riders a 20% discount on BART trips. Please plan accordingly and allow sufficient time. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Credit card charges are processed immediately. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Q&A: Highway 101 express lanes opened Friday. The terminal is located on Alaskan Way at Pier 69. Phone. questions, log in to your account. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Otherwise, you will be logged out automatically. To find out more information about replacing an RTC card, please visit 511.org. Caltrain. How long do I have to pick up the value before it expires? Opens in new window. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. RTC Card and Accessibility. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. This page includes Using Clipper on specific agencies. learn more. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). There is a 50 cent surcharge per trip for paper tickets. While Clipper is used to pay for BART, it is not a BART product. If your card is registered, contact us so we can block your card from further use. Youth 5-18 years old get 50% off with a youth Clipper card. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Includes one-way or round trip travel via the Clipper ferry. Why isnt it on my Clipper card? This page includes protecting your privacy and information retention. For all other cards on your phone without HVD, value will be available immediately. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Once you hear a single beep that means youve paid your fare and are good to go! This means we couldnt process your payment for automatic reloading. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. The card reader at Caltrain stations. If you have a monthly pass, it will obviously expire at the end of the month. I'd like to plan my visit to the Bay Area in advance. Clipper card says still in progress . Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Proof of payment is required. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Key Clipper information translated to Chinese. I loaded value online, but when I tried to use my card, it wasnt there. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. There are three seating classes on the Victoria Clipper ferry. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Your card should arrive within 5 to 10 days. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Get Morning Report and other email newsletters. But if you tag off, Clipper will return the difference of $6 to your card. Sign up for year-round getaways, special offers, and more. To order a Clipper card, visit Get Card. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. No, every rider needs their own card or device (phone or watch) to pay for fares. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Clipper: Clipper is the all-in-one transit card for the Bay Area. Bicycles are stored on the outside deck subject to the elements. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Registered cardholders can report lost, stolen or damaged cards and request replacements. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Yes. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. We will send an email to confirm that you have updated information in your account. I was charged the wrong fare. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Key Clipper information translated to Spanish. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Phone: (213)-204-2900. Some purchasing limits applyas outlined on our sales page. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Phone. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Use the same ticket when you exit. County Connection. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. This means we couldnt process your payment for automatic reloading. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! U.S. Immigration . Learn more about Clipper START and how to apply here. The discount is even greater if you add multiple nights! Find your service: AC Transit. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Find out about Clipper cards, visitor and monthly passes, rates and discounts. What happens if I tag on, but I change my mind? 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If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Yes. You will select your seats when making your booking and may choose between the lower or upper deck. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. We've made it easy with quick guides to every service on Clipper. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Pay With In order to book using your travel credit please reach out to a reservations agent using our contact us form. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Phone. 877.878.8883. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. To add value to your Clipper card, open your mobile wallet on your phone. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. There is a 50 cent surcharge per trip for Blue tickets. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Seniors age 65 and over get62.5% off with a Senior Clipper card. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. 2020, Metropolitan Transportation Commission. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Find your card and select Manage Auto-Reload from the More Options menu. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Choose to stay logged in or to log out. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Imagine you want to take a trip on SMART that costs $5.50. The Salish Sea is world famous for observing a vast array of whales and sealife. For account-related On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. BART. The Google Privacy Policy and Terms of Service apply. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Please note that you cannot use your phone to unlock bikeshares. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations.