Local Sales Taxes Applied where required. The password will need to be disclosed to the youth staff upon pick up of the child. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. At Holland America Line, cruising is our passion. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Want to read your email, catch up on the latest news and check your finances? When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. The line will be adding $100 in onboard spending be subject to their currency allowances at the current exchange rate. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Discover ancient cities, seaside towns and a rich culinary tradition. By With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Transfers are available to Flight Ease guests and to guests who have independent flight plans. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Hi! The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. The Wireless Maritime Service system is available for use when the ship is in international waters. Download the app before your cruise, log in, and immediately start using Navigator. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! its most convenient for you, 24/7. Birth certificates can be an original or certified copy. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. All mail is subject to local postal office procedures and rates in the port mailed. Some banks may keep the pre-authorization in place for up to 30 days. Any and. A seamless transition is what our pre- and post-cruise hotels and tours are all about. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. If you enjoy indulging in onboard massages, pedicures, and facials, then youll love our Greenhouse Spa & Salon. Nurture your well-being with some well-deserved pampering at sea. We don't do spa or specialty dining. By Hope it works out for you. The final amount billed may take up to 24-hours following disembarkation. Our ships are as environmentally sound as they are beautiful. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. It's not a deposit, but they do hold the funds on your card. Do Not Sell or Share My Personal Information. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. And it cant be redeemed for cash. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Would the front desk be able to tell us do you know? Started June 21, 2021, By sigsky, February 3, 2019 in Holland America Line. They say can't use for casino, but never any problem here. Alcoholic beverages will not be served to guests under age21. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. Daytime dress is casual. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. (only hypothetical of course she will get new earrings). Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. The rate is US$16.00 per minute and billing begins at the time specified. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. You will be responsible for all costs you incur to join the vessel at the next port. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Please contact the ships Medical Center for any medication requiring refrigeration. WebFind the best value cruise sailings to South America in January 2024. I have a $25 OBC per pax. Internet is accessible from the comfort of workstations on board or from a personal laptop. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. For more information, consult your Customs Agency. Maybe no Inuit sweater. or CDs. Additional information concerning Customs matters will be provided during your cruise. That is ridiculous. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. I will have travellers checks to cover my account. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues Other restrictions and exclusions may apply. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. Listen to the menu and select the number that corresponds to the ship you are calling. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. Cruise lines are no different. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. You will claim your luggage when you arrive at your final airport destination. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. A password will be selected by the parent/guardian of the child. Download View Details. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. The reduced deposit applies to sailings of 3 days or longer. If we do not have your information by this deadline, you will be unable to sail. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. The reduced deposit applies to sailings of 3 days or longer. I'm sure there is more but that's what I can think of off the top of my head. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. I think they use this for special social events for the crew. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. Please practice wearing your life jacket. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. Please note that this is a U.S. government regulation over which Holland America Line has no control. Most evenings smart casual attire is appropriate. Banks, airports and major hotels often offer this service. My experience has been the same as Krazy Kruizers. Our As You Wish dining lets you select the venue and style thatsuits you. A luxurious dining experience in a room graced with fine art and antiques. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. All guests should keep themselves advised of changes in government requirements. Thus the various reports on this board about getting money back, spending in casino, etc. Appointments are strongly suggested, particularly for Dressy Nights. of disembarkation. Great post Roz! Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Please note that minimum age for guests using the fitness center is 16. Infants must be at least 6 months of age at the time of embarkation in orderto sail. to sail. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. Boarding may be denied or fines may be levied against those guests without proper documentation. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. Im sure it will all work out and if we can buy them an excursion and drinks that will be great. Times and locations can be found listed in Navigator and the When & Where program. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. will be located near the entrance to the pier area where you will be checking in your luggage. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. No additional deposits will be due until final payment. You may select to print as many as you need for your vacation. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. Once completed, all guests will be allowed to disembark. If you have a chronic medical condition, please bring a recent report from your physician. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Early Booking Bonus Offer is valued at $130 per day. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Place them in a carry-on bag or keep them with you so you can access them easily. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). Intimate dining featuring Double R Ranch Beef and fresh seafood. Together we can make a tremendous difference! Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. At some point in your travels you may experience an emergency. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Follow in the wake of great adventurers in a colorful new world. All values herein are in USD. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Payment of any fines levied is the responsibility of the individual guest. Guess we're just lucky. This could result in legal proceedings. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Changes to your already confirmed flights (change fees and differences in fare may apply). Please dial 911 in an emergency. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. U.S. port and ending it in a different U.S. port. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Place a card with your name and address inside your baggage, as well as on the outside. Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Youll find something that sings to your heart, night after perfect night. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Offer or its parts may be changed or revoked by Holland America Line (HAL) at any time. You will be able to leave a comment after signing in, By Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. I take the cash as well. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Any additional information concerning currency restrictions, please contact the customs agency in their country. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. This will help prevent delays in obtaining pre 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. You are responsible for complying with the policies. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. suits you. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. It also saves you from checking a bunch of charges on your on board account. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. No, they don't hold any funds; they decrease your available credit. Keep these items close at hand in your purse or jacket pocket. Other restrictions and exclusions may apply. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. Zealand, these policies and the legal drinking age apply to guests 18 years or over. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. OK right? We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. : At some point in your travels you may experience an emergency. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Offer applies to 1st/2nd guests in a stateroom only. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. No more waiting for printed cruise documents. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. Oh, well, the bottom line is the money is not available to spend. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. I have a $25 OBC per pax. What can I use it for beside food? Souvenirs can? Tips? If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. An additional charge may be applied. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Make the Most of Onboard Credit. If you receive a busy signal or message, please hang up quickly and try your call again. progressive jackpots to a parade of poker games is there for your enjoyment. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. If all three are on the same account, it will be credited to that account. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. It is how it is. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. If you receive Onboard Credit, be sure to confirm whether there are any limitations. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. There is no charge to your credit card. The time to reserve your desired stateroom, suite and dining preference is now. a visa for stays of 90 days or less, when they meet all requirements. WebResident's Offer: Up to $200 discount plus up to $100 Onboard Credit with Holland America For a limited time, residents of Arizona, California, Florida and Nevada can save big on Holland America Line! I used the wrong word. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. The charges are subject to change without notice. I know because I checked. Shirts/cover-ups and footwear are always required indoors. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. the vessel leaves. Any excess deposit will be refunded to you at the end of the cruise.