autotask api create ticket autotask api create ticket

This entity contains attachments for documents in Autotask. 1. For more information or technical support about how to configure settings on the Autotask website, see the Autotask documentation. Need troubleshooting help? It determines a customer's total taxes on billing items. This entity contains attachments for Knowledgebase articles in Autotask. NOTE Although the Autotask interface now allows multiple resources on a ticket, the current versions of the Web Services API do not support this feature. The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. When you use the APIto update this field, the RESTAPIwill return the text-only version of its content. It does not describe transactions where an Inventory Item is associated with a Company as an Asset. Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. Assets are products that are associated with a Company entity. When an inventory product is manually created, stocked items are also created. This entity describes one or more Autotask Assets (previously known as Configuration Items) assigned to a Ticket beyond the primary asset(ticket.configurationItemID). The function of this entity is to describe the default settings for fields associated with the specified ticket category. If you open this dialog box or page from the Edit [Entity] page, the section containing this field will not appear, and this field will not be editable. This entity describes DNSrecords associated with Assets in Autotask. Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. The entity exists for billing use purposes. This entity's purpose is to describe a list item associated with a UserDefinedFieldDefinition entity that has dataType = List. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. Autotask Resources are employees, contractors, or consultants with access to a company's Autotask system. It represents any organization with which you do business. Refer to. Any existing Change Request tickets can be edited. The Action Type specifies the type of activity scheduled by the to-do or associated with the note and the actionType View controls where the Note or To-do appears in the user interface. To learn more, refer to The Rich Text editor. ConfigurationItemSslSubjectAlternativeName. This entity describes an Autotask Inventory module Purchase Order. Want to talk about it? A Contract Rate is associated with a Role and is specific to a contract. In Autotask, the account team associates resources with an account. Head on over to our Community Forum! While this is not possible in the UI, in the API, you can create tickets with a ticket category of 'API.'. Expand RESOURCES/USERS (HR) and click Resources/Users; Tip - click the images to make them larger. IMPORTANT Selecting a form template is the equivalent of manually populating the form. This entity's purpose is to describe a Contact associated with a ContactGroup. } Tickets define service requests within the Autotask system. It allows developers to use the API to implement multi-tier approval for Autotask time entries. IssueType and SubIssueType are never required in the API. This entity's purpose is to describe a billing milestone for an Autotask Fixed Price type Contract. About an argument in Famine, Affluence and Morality, Redoing the align environment with a specific formatting. Refer to the About entity fields section of this article for more information. window.open(uri); If there is already text in the Resolution field, two line breaks will separate the existing text from the text added. Create Tickets in autotask using REST api in python Ask Question Asked 7 months ago Modified 7 months ago Viewed 145 times 0 I am new to autotask. This entity surfaces the Autotaskversion number. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When you enable the Organizational Structure feature in Autotask, this object describes the association between an organizational structure Branch and Line of Business. This entity is only used by multi-currency databases. The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. Refer to WebhookFields (REST API). Autotask is a one solution ticketing system for managing your IT business that integrates with N-able N-central enabling you to map customers between both systems and share asset information for ticket creation, configure automatic ticket creation and bundle accounts in Autotask for billing. UDF changes are included in the criteria for updating LastTrackedModificationDate. Saves the note or time entry and closes the dialog box. The status code getting printed here is 401! This entity's purpose is to describe a grouped set of Holiday entities assigned to an Autotask Internal location and used in tracking internal time off. Resource access URLs for all entities appear in the next section of this article. This check box appears on task notes, ticket notes and both task and ticket quick notes and quick replies. IMPORTANT Fields that are not visible cannot be validated. This entity contains the attachments for the TimeEntries entity. If the ticket type = Change Request, then ChangeApprovalType is set to the default value. window.open(uri); This entity describes an Autotask Department. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; The function of this entity is to describe the number of units of a specific service bundle with an association to a Recurring Service contract for a specific date range. You can assign it to any resource and associate it with a Contract, Ticket, or Opportunity. The following results have been performed on the sandbox of Autotask, to which I have a RTT of about 150-180MS. If the ticket type is not = Change Request and a current ChangeApprovalType value exists on the entity, then the field is cleared. Access to version 1.6 will deactivate in Q4 2024. } It allows users to track and manage Inventory Items created from Autotask Products that require a unique serial number. This entity's purpose is to describe a geographic area where billing items have the same tax rate. If the Can edit Status of Complete tickets (does not apply to Autotask Web Services/API) permission is cleared for your security level, you can update the status of incomplete incidents. This entity's purpose is to describe a group of Service entity items that are priced and billed as one component of Recurring Service type contract. Refer to Forwarding and modifying tickets. This may be a difference between the SOAP and the REST API, but on SOAP new tickets require the id to be set as 0. The client can access and act on the entity's field parameters: supplying, updating, or deleting the field data. We then put time entries in through Autotask. This entity's purpose is to describe a multi-level approval record for an Autotask time entry. You'll need to ensure that you configure the security level of the impersonated resource to allow impersonation. Have an idea for a new feature? The API will set the impersonated users name and impersonatorCreatorResourceID value as the content creator during create operations. What sort of strategies would a medieval military use against a fantasy giant? Gettings 721 tickets based on a title filter: "Title eq hello!" They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. Thanks for your feedback. Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. This entity describes an Autotask Allocation Code. This is an event a Zap performs. This field is not filterable for tickets in the API. Have an idea for a new feature? If a status or quick edit field supplied by the dialog fields conflicts with an unsaved change on the Edit Ticket page, the dialogs value will be used.Information on the Insights panel will not be updated until that task or ticket is saved. A time entry allows an Autotask resource to enter ticket and task time (Labor) and general or regular time (non-customer facing time). When you enable the Organizational Structure feature in Autotask, this object describes an Autotask Resource association with an organizational structure pairing of OrganizationalLevel1 and OrganizationalLevel2 (OrganizationalLevelAssociation entity). This entity contains the records for the Deleted Ticket Activity journal located in the Autotaskapplication at >Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. This entity represents documents associated with Knowledgebase articles in Autotask. Create an account to follow your favorite communities and start taking part in conversations. Want to talk about it? You can configure API Only security levels to allow the impersonation of other resources on supported endpoints. [CDATA[*/ We recommend that you create a new resource (Autotask user account) for the integration, so that it is separate from other user accounts. Want to learn about upcoming enhancements? You can only associate it with a Quote entity. Tickets define service requests within the Autotask system. Autotask administrators create UDFs in the Administration Settings of the Autotask system. If setting equals 'RequiredWhenPrimaryResourceIdBlank', then the API will produce an error when both the QueueID and ResourceID fields are empty. To learn more, refer to The Rich Text editor. Resolution: After playing with some items and looking through the module code and Postman, everything needs to be treated as a string: Thanks to u/nutter91 for the assistance with submitting a record ID of 0 for new records and reminding me to simplify things. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. This entity contains the attachments for the ConfigurationItems entity. Thanks for your feedback. /*]]>*/Want to tell us more? Head on over to our Community Forum! The configurationItemType associates one or more user-defined fields with assets of the same type. It will not appear on the New Ticket Note or New Ticket Time Entry form. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. This check box will only appear if the ticket to which the note or time entry is being added is a problem ticket with at least one incident. It describes whether a Service on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. Button bar Header Task Status or Ticket Status General Quick Notification (Notify via "To") Quick Ticket Edits (tickets only) Add New Attachments Attachments The Notification panel Adding a note to selected tickets The ticket category controls which fields appear here and in what order. Creates a ticket note. For more information about fields marked as picklists, review our Understanding picklists article. This resource describes contract billing rules that generate charges which allow you to bill your customer by the end user or by the asset. Want to learn about upcoming enhancements? The ArticleTicketAssociations entity records existing associations between tickets and Knowledgebase articles in Autotask. The REST API permits you to retrieve values for all entity UDFs via the query method. } var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; https://www.autotask.com/, Press J to jump to the feed. An allocation code represents one of six billing item categories: Work Types and Internal Allocation Codes (. /**/Want to tell us more? [CDATA[*/ API users cannot be assigned as a resource to content such as opportunities or tickets, but they can be selected as a filter on fields and in widgets that are date, time . A setting on the General tab of the category will determine if a note title is required for task and ticket notes. In Picklist, an inactive TicketCategory displays in italic text. This entity's purpose is to describe a skill or ability that you can associate with a Resource via the ResourceSkill entity. Create Quote. This entity describes an Autotask resource assigned to a task that is assigned to a service call. This entity represents the categories for documents in Autotask. This entity describes an Autotask Ticket. This entity contains the attachments for the TicketNotes entity. The name of the user who is filling the role is added to the role name. A company's category determines the layout of the entity's pages, which fields are visible, and which picklist options are available. How to handle a hobby that makes income in US. The function of this entity is to describe the number of units of a specific service with an association to a Recurring Service contract for a specific date range. A Resource + Role combination assigned to a ticket must be associated with at least one Service Desk Queue. For more information, check out the Datto/Autotask page about this module too. You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. Autotask users manage Asset notes on Assets. This entity's purpose is to describe a ticket category, applied to tickets in Autotask to specify features and fields that appear on the ticket detail. Does anyone have sample code for how to create a ticket using the REST API. Such ticket categories are hidden everywhere you select a ticket category . If the time entry dialog box is open for a long time, the Quick Edit fields can be changed by another user or a workflow rule. This entity's purpose is to describe a cost associated with a Change Order to an Autotask Project. It also controls if this section is automatically expanded when the time entry or note is opened for creating or editing. Quote Items define a line item added to an Autotask Quote. ProjectID must be associated with the same Account as the Ticket (Ticket.AccountID). Don't assume anything incl. Also create Note/Attachment on # incident(s) (tickets only). The entity exists for billing use purposes. This entity's purpose is to describe a template that defines the content and appearance of an Autotask Invoice. With the granular ticket security features implemented in the 2016.1 release, the API Ticket entity will respect the View, Add, and Edit permissions assigned to the logged in end user, EXCEPT the API will not respect the 'Mine + Accounts' setting. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. If selected, the note's Description or the time entry's Summary Notes, Internal Notes, and any new attachments are added to the ticket's incidents, as well. Ticket Date Completed by Complete Project Wizard, Ticket Department Name OR Ticket Queue Name, Service Level Agreement Paused Next Event Hours, This entity will be read-only if the module with which it is associated is not active. From the pull-down menu, > Service Desk >Search >Tickets >click Search > open a ticket >Quick Add bar > select Note (Alt+2), NAVIGATION > Projects >Projects > search for a project >click on the Project Name > Schedule > task context menu > General > View Details > Quick Add bar > select Note (Alt+2).