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We work in service of our Agents, Clients, and Employees. Your email address will not be published. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Earning potential. Conducting inbound/outbound customer service calls. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Flexibility. Good pay, ability to make your own schedule. I love the freedom element. Liveops Job Board. Learn how. You can also manage cookies in your browser settings. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. Liveops regularly hosts well-attended, agent-focused events. The workplace culture is amazing. Managing multiple systems, programs, and screens simultaneously. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. To navigate, press the arrow keys.Locations.CountryCityAddressUnited StatesRedwood City203 Redwood Shores Pkwy3 more rows. I trust them and look forward to a deeper partnership in the future. Thank you for sharing your experience with everyone! Their consistency, professionalism and customer service are unparalleled in the industry. Relationships are built on a strong foundation of trust and Creatively solving problems. Freedom. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. To find out more, read our Privacy Policy and Cookie Policy. Actual earnings may vary depending on client opportunity and support required. option Add a new device appears in Duo Mobile settings. We are passionate about the agent experience, because we know agents have many choices in their careers. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Dorm Decor Ideas || Explore Detailed Information. Want to become a Liveops agent? From professional services to documentation, all via the latest industry blogs, we've got you covered. The pay is great and is based on talk time. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Please update your browser to the latest version on or before July 31, 2020. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. They want right-time. Our scalable platform lets agents define their availability. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. Want to build your own integration and publish it to the Okta Integration Network catalog? This app integration supports Single Sign-On. Also shoutout I recommend both new and veteran agents watch this entire video. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. Were committed to earning the right to grow with you by being relentlessly results-driven. Username / Email. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. Push existing Okta groups and their memberships to the application. Work outside the perimeter. If this is your first time hearing about Liveops and you are thinking of applying, check out my other video about Liveops HERE https://youtu.be/UNdtdSYpq-8And APPLY to Liveops HERE https://infl.tv/kxbdShow Notes Intro 0:00 UPDATE 1:111 IWIK #1 2:182 IWIK #2 3:053 IWIK #3 4:284 IWIK #4 5:045 IWIK #5 5:366 IWIK #6 6:257 IWIK #7 9:538 IWIK #8 11:239 IWIK #9 14:56 IWIK #10 16:21 BONUS watch to see Outro 20:43 My purpose with any content I create is to make others aware of all the opportunities that are available to them to create income online.My Cambly Referral Link: https://www.cambly.com/invite/DAESHA2?st=031321\u0026sc=4BLOG: www.teacherdaesha.comConnect with me on social media:IG: https://www.instagram.com/teacherdaesha/LinkedIn: https://www.linkedin.com/in/teacher-daesha-tefl-3845321ab/Twitch: https://www.twitch.tv/teacherdaeshaTip Jar: Buy Me A Coffee https://www.buymeacoffee.com/teacherdaesha Paypal https://paypal.me/teacherdaeshaQUESTION - Have a question about starting a side hustle, teaching online, or anything else? Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Compensation . VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Virtual. There are no benefits, no vacation pay, no paid training. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. HSA and PPO Options Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Remember me. Sign an Independent Contractor Agreement. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Copyright 2023 Liveops, Inc. All rights reserved. Okta Browser Plugin protects your passwords and securely logs you into all your business and personal apps. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. To find out more, read our Privacy Policy and Cookie Policy. irda online agent registration portal& 39, liveops agent portal and liveops nation com. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Click here for technical info. View our background requirements here. Learn about Liveops Enterprise Solutions Click Here . View our background and credit check requirements here. best www.shiftboard.com. Its not easy to find a flexible team of experienced agents who understand your brand. Universal Login. The world class support of Liveops and unparalleled access to world-renowned clients. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. option Add a new device appears in Duo Mobile settings. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Sign an Independent Contractor Agreement. We call the agent community Liveops Nation. Creates or links a user in the application when assigning the app to a user in Okta. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Join the Liveops corporate team and help improve peoples lives. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. Money is amazing, but like every job there are flaws. Main hustle or side gig its all up to you. Earning potential. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. You are your own boss and set your own hours so there is a great work/life balance. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. This means you can choose when, where, and how often to work! As of July 18, 2022, all certification courses are FREE. Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Also the hiring process is long and it's unpaid. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Disability Plans, Learning Opportunities When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops Okta. Post in the comments section of this video.Thank you for 2,360 subscribers! Support. To accept cookies continue browsing as normal. View our background and credit check requirements here. Liveops agents are certified on your program and procedures, so they can be a go-to resource for your members. There is absolutely no paid training. At WebCE, we are passionate about delivering exceptional professional development solutions. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Client opportunities may have additional requirements, including expanded client-specific certification. Improving Peoples Lives. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. The background/credit check requires a $45 processing fee paid directly to our vendor. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Cons. With VirtualFlex, theres no need to overstaff. Liveops flexible model allows you to build a continuity plan for planned and unplanned spikes. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. This network has hard skills in your industry, and soft skills from life experience. Tuition Reimbursement. Find Out How & Apply . The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. . The freedom of an entrepreneur. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Empathy is part of Liveops agents DNA. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. Push either the users Okta password or a randomly generated password to the app. Youll have the opportunity to help thousands of people live their dream of owning a successful home business. Find Out How & Apply . transparency. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. The background/credit check requires a $45 processing fee paid directly to our vendor. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. VirtualFlex is more than just a contact center model. Connect and protect your employees, contractors, and business partners with Identity-powered security. Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Copyright 2023 Liveops, Inc. All rights reserved. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. With Liveops Nation behind you, the. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Online continuing education and CPE course catalog for insurance professionals, CFP, CPA, Enrolled Agents, and Tax Preparers. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. You can also manage cookies in your browser settings. Your patients health is your top priority. Website. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Cons are having to provide your own equipment. Copyright 2023 Okta. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Single Sign On. Your connection to your customers/clients is the most important part of your job. Login here. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Independent Contractors are responsible for expenses and control their profit and loss. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. You may also receive performance-based pay or other incentives. My only issues with liveops is the pay amount and the delay in receiving my pay. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. All rights reserved. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. When call volumes are low, you pay less. Duo Security for MFA | Okta. Attack Protection. Save my name, email, and website in this browser for the next time I comment. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Agent Login. Pros. We use cookies to improve your experience on our website. If you love helping improve peoples lives we want you to work with us.