BT Openreach apprentice engineer Thomas (Tom) Dickenson. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Register (or login) on our website and you will not see this ad. You also have the option to opt-out of these cookies. Answered: Openreach engineer didn't turn up! | Sky Community Ring sky told an engineer will come out in the next 48 hrs. . I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Well let you know how quickly you could be up and running when you order fibre broadband. The installation takes around three hours and the Openreach engineer will need access to your property. This cookie is set by GDPR Cookie Consent plugin. I interviewed at Openreach (London, England) in Sep 2020. Thing is there is a lot of stuff under footways so you can't go mad. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. If you arent available, someone over 18 will need to be around. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Complex Engineering Reception and Triage. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Necessary cookies are absolutely essential for the website to function properly. The installation takes around three hours and the Openreach engineer will need access to your property. We need our broadband but have been told that it could take days to fix. Openreach - how long to fix a fault - Edugeek I'm wondering will there be engineers working on a saturday? But heres a quick guide to the different installation terms we use, and the average timescales. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Your just as rude! When you report a fault, we try and assess whether therell be a charge or not. Openreach Civil Engineer Interview Questions | Glassdoor Contact BT for help and support with your BT broadband, TV, home phone or mobile. Read about our approach to external linking. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. More strikes are planned in the coming weeks in the rail dispute. Engineers from Openreach cut the telephone line while working in the street. The phone stopped working, and our broadband was down for about three hours but then came. on Qube are employed directly by BT to do Internal Home Checks. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available We publish our charges in our terms and conditions charges schedule. BT Phone Number for Customer Service & Broadband - Selectra Clear a path to the main telephone socket, if you have one. Asked 22 May 2022 You might not need a visit, just the right advice and help to identify the problem! Working at Openreach: Employee Reviews | Indeed.com Then just follow our step-by-step guide to install your broadband yourself. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. What's the least amount of exercise we can get away with? Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Starting salary is poor, but you'll reach the higher rate after 3 years. My Background as a Phone Engineer in Southend. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Engineer installation | BT Help Engineers from Openreach managed to cut our telephone line while they were working on our road. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Have you got the head for heights needed to train as an engineer at Installation day: What to expect These cookies will be stored in your browser only with your consent. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Contact BT. Was the First Engineer who the complaint was about actually a Qube Engineer? 30-03-2021 If this happens we'll text you, call you, or send you an email to arrange another appointment. New grading structure. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. @katenoblett. Work Experience. BT argued that you still received a partial service. Man found dead after Abergwyngregyn river search named - BBC News "Where talent is a dwarf, self-esteem is a giant. And once you've got some experience under your belt, there should be opportunities for overtime. - Providing data governance through all operational teams in order to maintain and improve data quality. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . The engineer first needs to turn on the cable that runs from the street cabinet to your property. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. If you already have an ONT, its very quick to get connected. It was reported a yesterday (I think). Openreach field engineer at BT Review | RateMyApprenticeship BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers I could not recommend working for BT Openreach at all. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Openreach on LinkedIn: #weareopenreach | 17 comments bt openreach working up a pole today. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. 30-03-2021 In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. They will try and get you . BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. and. Again, no one turned up. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & It says: Were very sorry about the problem with NJs broadband service. Normal for Openreach is 5 days a week 7.12hours a day. If the work is not complex, theyll carry out all the external work required. Work programme gives an insight into life as an Openreach engineer. Announcements, Guides & Community Updates. Openreach to hire 5,000 engineers to bolster broadband rollout | BT @bt_uk. CER / Field Insights - North England. At conservative gathering, Trump is still the favourite. After a . . A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Their service has stopped working and it is not fully fixed after two full working days. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Find out more about the BT Business app and how to download it. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Myself and my team cover the whole of the UK. Its a good idea to make sure youve got the relevant property insurance to cover such instances. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. What tips or advice would you give to others applying to BT? Fibre Engineer - jobs.bt.com Come home no Internet. An engineer visit is requested, and no fault is found. So, here's where it all started working as a Phone Engineer. The strikes will take place on 29 July and 1 August. Depending on the type of fault and the stage we're at in repairing it, you can do this online. They will call you to confirm their arrival time and to find out about any access requirements. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. My dad said we needed the one downstairs which he had already disconnected. Contact from abroad. BT SFI2 Engineer Visits - activereach Ltd. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". 2023 BBC. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Answered 26 October 2019 You will work long hours and not get paid for them . The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Missed appointments. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Interview. I have a line fault that needs to be fixed. BT Openreach What a great place to work! If you aren't available, someone over 18 will need to be around. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. The application process - Apprentices - Early careers - BT @XRaySpeX . He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. This is simply not true. The Communication Workers Union (CWU),. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Just click on. How are the working hours at Openreach? | Indeed.com Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. We also use third-party cookies that help us analyze and understand how you use this website. Openreach trainee engineer interview - Page 30 - BT Community BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Analytical cookies are used to understand how visitors interact with the website. 1. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. They showed their strength but on Monday they will show their generosity. We have a range of ways to get in touch for new and existing customers. Mar 2018 - Present5 years 1 month. 26/04/2017. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Noisy faults often dont show up on a line test result. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Help and support; Contact BT; Back. An engineer will install an ONT at your premises to connect to the nearby fibre cable. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Civil's don't have to give the hrs travel time as you have to start at a yard. Replying to . Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. The engineer said you should only have one line and said to get rid of the other. 10 reasons to work for BT Openreach. Instal a new Telephone Extension Socket Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. The ISP said it can take up to 72 hours. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review.