Here are 8 tips for writing great reviews. The bag is okay but a bit dusty and dirty. The attention of detail with my order was exceptional. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Much better of you used dhl not ups. Free shipping on full-price orders over $100 USD and other orders over $300 USD. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Create an account to follow your favorite communities and start taking part in conversations. Worldwide Shipping. The refund was almost instant, but I originally placed via paypal. It wont even fit a card in there. Thank you for the fast delivery. Received the order but the box looks like its thrown somewhere. 2023 Trustpilot, Inc. All rights reserved. Call now to get direct help from coinbase customer support executives. Buy Jacquemus bags and get Free Shipping & Returns in USA. Awful brand terrible business. Here are 8 tips for writing great reviews. I received mine within 2 days of ordering and I live in Canada! Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. The bag is okay but a bit dusty and dirty. 6 more replies. I am in Australia and this is physically impossible. I love that it was delivered to me super fast! more. Verification can help ensure real people write reviews about real companies. The pants were the perfect color, fit well and well made! The quality of Le Grand Bambino bag is amazing. I love my bag! 1. Pretty things in your Shop Jacquemus is great!!! designers to increase customer base. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Two weeks went by and I never even received a tracking email. We use dedicated people and clever technology to safeguard our platform. Avoid. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. . I recommend shopping at Jacquemus. To find out more and learn how to opt out, please visit our Everything was amazing. We use dedicated people and clever technology to safeguard our platform. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. Date of experience: January 24, 2023. 1,977 people have already reviewed JACQUEMUS. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Incredible quality, lots of compliments. We also ensure all reviews are published without moderation. I love your collections every year. I'm just a little bit disappointed with the site of the company. The packaging, payment, etc. . I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. I am very happy with my purchase! JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. What should i do. This is unacceptable. Pretty things in your Shop Jacquemus is great!!! I love that it was delivered to me super fast! Training: 11 weeks, Monday-Friday. It was left on my porch in the pouring rain for two days. But obviously they have some customer service issues at the moment. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) Beautiful experience! By the time I got home it wasnt there. The material is great, the fit is great, so pretty. Got this a gift for my wife, she fell in love with it! Our native-speaking Customer Care team is available 24/7 to support you. A real shame because you spend a lot of money on this premium brand. The website is very userfriendly, I found everything great. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. Users can call our helpline number to resolve their crypto related ptoblems quickly. It was it left to sit in the pouring rain. Much better of you used dhl not ups. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. The ordering was easy and the quickness of the shipping was amazing. In addition, the fact of sending us a little booklet I find it super cool. Ordered a bag and returned it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you for the fast delivery. Read about their experiences and share your own! I ended up ordering from FarFetch and the bag will arrive Tuesday. Tag of the item was already taken off and placed inside of the side pocket. Product shipped out in a timely manner and arrived well packaged. Received the order but the box looks like its thrown somewhere. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. I ordered the Grand Bambino bag. I cannot track my order and furthermore they delay it more than it should alwayss. I love my bag! I am still waiting for the product and I have not received any email when they will send to me . She is in love with them. Quality is great! The pants were the perfect color, fit well and well made! Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. Easy to arrange refunds etc. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . + Additional pay incentives as well as monthly . It was left on my porch in the pouring rain for two days. Jacquemus customer service . Fabulous Quality and Design! Find out how we combat fake reviews. Will definitely order again! 2023 Trustpilot A/S. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. It goes against our guidelines to offer incentives for reviews. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. There wasnt add a box for the purse. Call Us. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. | Read 21-40 Reviews out of 698 I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. To find out more, please visit our Privacy Policy. Shift schedule availability from 8am -6pm in your local time zone. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Coinbase customer service number. and the service is great and shipping is fast! Companies can ask for reviews via automatic invitations. Thank you very much.I especially loved the packaging- as always :). All previous emails sent to you from my private email prior to involving PayPal were ignored. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. Please email us at customercare@mytheresa.com Full-time - Part-time - Temporary -Contract. Find out how we combat fake reviews. Will definitely order again! Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . Coinbase customer support number is online now. I am very happy with my purchase! Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Mostly impressed on just how fast it was delivered! Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. We use dedicated people and clever technology to safeguard our platform. It was it left to sit in the pouring rain. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In addition, the fact of sending us a little booklet I find it super cool. This is unacceptable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. English. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. You dont have to buy many Designer things to know that luxury products are sent in box. You must have JavaScript enabled in your browser to utilize the functionality of this website. It goes against our guidelines to offer incentives for reviews. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Select a Default Payment Method. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I love my bag! When it was delivered I wasnt home. They had 150 employees at the beginning of 2022 and now have more than 500. They where very helpful great experience with them. Jacquemus. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. The delivery was made very quickly and arrived in very good condition. My order arrived in no time and im super happy! 2023 Trustpilot A/S. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The return process was perfect and easy! Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments The order arrived on time and every item came very well packed. Coinbase customer service number. I was very disappointed with my purchase. For questions, discussions, and news about handbags and the fabulous designers who make them. Find out how we combat fake reviews. Location: Remote live chat job, work online anyw in the world (United States preferred). Will definitely order again! Help us Improve. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. And of course, the items were beautiful when they arrived. From the package to the product. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. 2023 Trustpilot, Inc. All rights reserved. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. Sizing is great, the quality is superb and I will certainly reorder from the website. All rights reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here are 8 tips for writing great reviews. A member of our support staff will respond as soon as possible. What we offer: + Competitive hourly rate of $16/hour. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Much better of you used dhl not ups. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. 1-888-550-9675. It goes against our guidelines to offer incentives for reviews. The website is very userfriendly, I found everything great. Outstanding Customer Service! Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. Fabulous Quality and Design! Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. It was left on my porch in the pouring rain for two days. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. My experience was amazing! Incredible quality, lots of compliments. It makes sense why someone returned it after removed tag of the item. I ordered the wrong size and had to return the item. Find out how we combat fake reviews. Outstanding Customer Service! Press question mark to learn the rest of the keyboard shortcuts. Verification can help ensure real people write reviews about real companies. Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. Kendall's Edit; . Love the quality & style of the hat & quick delivery! Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Quality is great! Sizing is great, the quality is superb and I will certainly reorder from the website. I would have expected more for that money. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The return process was perfect and easy! Anyone can write a Trustpilot review. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. From the package to the product. Incredible quality, lots of compliments. I am always extremely pleased with all the items I have ordered. . was ok but the delivery with UPS was HORRIBLE. Verification can help ensure real people write reviews about real companies. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. At the age of 19, in 2009, he started his own brand after his mother's death and named it . I am still waiting for the product and I have not received any email when they will send to me . I loved the bag, it's great, and super fast delivery, thank you. and the service is great and shipping is fast! - 10 Hour availability per week. Suggested companies are based on peoples browsing tendencies. I am still waiting for the product and I have not received any email when they will send to me . Anyone can write a Trustpilot review. Does polene has a us number (really asking :) I know they are more low cost that him but still)? Thank you for the fast delivery. Everything was amazing. I already wrote email to customer care center but hadnt receive reply yet. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. I cant even use it. I love jacquemus and its style and the quality is on top! Wonderful experience, I love my product!!!! It was really fast and satisfying! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Will definitely order again! Companies can ask for reviews via automatic invitations. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. Got this a gift for my wife, she fell in love with it! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Very helpful customer service. The delivery was made very quickly and arrived in very good condition. The company was founded in 20019 by Simon Porte Jacquemus. So thank you Jacquemus!!! I loved the bag, it's great, and super fast delivery, thank you. It goes against our guidelines to offer incentives for reviews. Overall it was great! Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Verification can help ensure real people write reviews about real companies. You can also place your order with our team on the phone. We offer free 2 day shipping on all US orders. When it was delivered I wasnt home. I love that it was delivered to me super fast! Received the order but the box looks like its thrown somewhere. They are so dope and very light so dont pull on the ear lobes. Thanks for the customer experience as well. I love that it was delivered to me super fast! From the package to the product. I could find the contact number only from the cached page found in Google. Also the shipping although very fast had a high price. Its disappointing what a mess this company has become, not a good look. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. I started emailing customer service, messaged the customer service Instagram, nothing. Thank you very much.I especially loved the packaging- as always :). Buy collage-effect dresses and separates online now at NET-A-PORTER. They sent my address wrong to UPS, told me it was my fault! Users can call our helpline number to resolve their crypto related ptoblems quickly.